These Terms and Conditions and Privacy Policy apply to the websites, applications, forms, communications, products, programs, and services operated by J.W. Crawford Management.
For purposes of this policy, “JWCM,” “we,” “us,” and “our” refer to J.W. Crawford Management and its related businesses, brands, and operating divisions, including:
J.W. Crawford Management
ARMS Reach Marketing & Media
Unbound Entrepreneur
ARMS Reach Marketing & Media and Unbound Entrepreneur are businesses and brands operated by J.W. Crawford Management. References to JWCM throughout this policy include these businesses unless a separate agreement or policy specifically states otherwise.
By accessing our websites, submitting information, purchasing a product or service, registering for a program, or otherwise interacting with us, you agree to these Terms and Conditions and acknowledge the practices described in this Privacy Policy.
Part I: Terms and Conditions
1. Use of Our Websites and Services
You may use our websites and services only for lawful purposes and in accordance with these Terms.
You agree not to:
Violate any applicable law or regulation.
Submit false, misleading, fraudulent, or unauthorized information.
Attempt to gain unauthorized access to our websites, systems, accounts, or data.
Introduce viruses, malicious code, automated scraping tools, or other harmful technology.
Interfere with the operation or security of our websites or services.
Copy, reproduce, republish, or commercially exploit our content without written permission.
Use our materials or services to infringe upon the rights of another person or organization.
We may suspend or terminate access when we reasonably believe these Terms have been violated.
2. Nature of Our Services
JWCM and its businesses may provide services and resources related to areas including:
Construction consulting and project facilitation.
Construction oversight, scheduling, estimating, safety, training, and change-order support.
Business consulting and professional development.
Marketing, advertising, public relations, lead generation, automation, and media services.
Educational content, courses, workshops, memberships, digital products, and entrepreneurial resources.
Technology-assisted planning, assessments, recommendations, and business tools.
The exact scope, price, schedule, deliverables, and responsibilities for paid services will be described in the applicable proposal, contract, order form, statement of work, enrollment agreement, or other written agreement.
When a separate written agreement conflicts with these website Terms, the separate written agreement will control for the services covered by that agreement.
3. No Legal, Engineering, Financial, or Other Licensed Advice
Information provided through our websites, articles, videos, downloads, workshops, applications, assessments, or general communications is provided for educational and informational purposes.
Unless expressly stated in a separate written agreement, our content and services do not constitute:
Legal advice.
Engineering or architectural services.
Accounting or tax advice.
Investment or financial advice.
Insurance coverage or claims advice.
Medical advice.
A guarantee of regulatory or code compliance.
A substitute for services provided by an appropriately licensed professional.
You are responsible for consulting qualified legal counsel, engineers, architects, accountants, financial professionals, insurance professionals, or other licensed specialists when appropriate.
4. Construction and Safety Information
Construction recommendations, project reviews, safety materials, checklists, estimates, schedules, and observations are based on the information made available to us.
Unless expressly included in a written agreement, JWCM does not:
Guarantee contractor or subcontractor performance.
Warrant the completeness or accuracy of third-party plans, specifications, proposals, estimates, schedules, or reports.
Control the means, methods, techniques, sequences, or safety practices of contractors.
Replace the responsibilities of the project architect, engineer, general contractor, subcontractor, safety manager, inspector, or authority having jurisdiction.
Guarantee project approval, permit issuance, inspection results, final completion, cost savings, or regulatory compliance.
Project owners, contractors, and other responsible parties remain responsible for their contractual, operational, safety, and legal obligations.
5. Marketing and Business Results
Marketing, advertising, public relations, business development, lead-generation, educational, and entrepreneurial services may support business growth, visibility, organization, or decision-making.
However, JWCM, ARMS Reach Marketing & Media, and Unbound Entrepreneur do not guarantee:
Revenue, profit, sales, funding, or investment.
Media placements or publication by third parties.
Search-engine rankings or social-media reach.
Lead volume or lead quality.
Customer acquisition or conversion rates.
Business success or any particular financial result.
Testimonials, examples, projections, demonstrations, and case studies describe individual experiences or possible outcomes and are not promises of future performance.
6. Artificial Intelligence and Automated Tools
Some JWCM services, websites, applications, and internal processes may use artificial intelligence, automation, data analysis, or third-party software.
AI-generated or automated outputs may contain errors, omissions, outdated information, or recommendations that are not appropriate for every situation. You are responsible for reviewing outputs and independently verifying important information before relying on it.
You should not submit confidential, privileged, export-controlled, highly sensitive, or regulated information through an AI-powered feature unless we have specifically authorized that information and appropriate protections are in place.
7. Accounts and Registration
Certain services may require you to create an account or provide registration information.
You agree to:
Provide accurate and current information.
Keep login credentials confidential.
Notify us promptly of suspected unauthorized access.
Accept responsibility for activity conducted through your account.
We may suspend or close accounts that contain false information, violate these Terms, create security risks, or remain inactive for an extended period.
8. Purchases, Payments, and Subscriptions
Prices, billing schedules, refund terms, and payment requirements will be shown at checkout or included in the applicable agreement.
By making a purchase, you authorize us and our payment processors to charge the payment method provided for the applicable amount.
For recurring services or memberships, you authorize recurring charges until the subscription is canceled in accordance with the cancellation instructions provided at enrollment.
Unless otherwise stated in writing:
Fees are quoted in U.S. dollars.
Applicable taxes may be added.
Payments are due according to the applicable invoice or agreement.
Late, declined, or disputed payments may result in suspended services.
You are responsible for keeping your payment and billing information current.
We do not directly store complete payment-card information when payments are processed by an independent payment provider.
9. Refunds and Cancellations
Refund and cancellation rights vary by product or service and will be stated in the applicable proposal, agreement, checkout page, or offer.
Unless a different written policy applies:
Completed services are nonrefundable.
Fees for downloaded or accessed digital products are nonrefundable to the extent permitted by law.
Deposits and setup fees may be nonrefundable once work begins.
Subscription cancellations stop future renewals but do not automatically refund prior charges.
Custom work may be refundable only for the portion not yet performed, less nonrefundable costs and commitments.
Nothing in this section limits rights that cannot legally be waived.
10. Intellectual Property
Our websites and their content—including text, graphics, logos, designs, videos, training materials, templates, reports, software, downloads, course materials, trademarks, and other intellectual property—are owned by or licensed to JWCM and are protected by applicable intellectual-property laws.
Unless expressly authorized in writing, you may not:
Reproduce or redistribute our content.
Resell, sublicense, or commercially exploit our materials.
Remove copyright, trademark, or ownership notices.
Create derivative products based on our protected materials.
Use our names, logos, branding, or trademarks in a way that suggests sponsorship or endorsement.
Purchasing a product or service does not transfer ownership of our intellectual property. You receive only the limited usage rights stated in the applicable agreement or license.
11. User-Submitted Materials
When you submit information, documents, testimonials, comments, images, project materials, or other content, you represent that:
You have the right to provide the material.
The material does not violate another party’s rights.
The material is accurate to the best of your knowledge.
Our authorized use of the material will not violate applicable law.
You retain ownership of your materials. You grant us permission to use them as reasonably necessary to provide services, communicate with you, maintain records, protect our rights, and fulfill our contractual obligations.
We will not publicly use your name, logo, project details, photographs, or testimonial for promotional purposes without permission when such permission is legally required or contractually promised.
12. Third-Party Services and Links
Our websites and services may use or link to third-party services, including:
Payment processors.
Scheduling platforms.
Email and SMS providers.
Analytics and advertising platforms.
Customer relationship management systems.
Social-media platforms.
Cloud-storage and hosting providers.
AI and automation providers.
Training, certification, and course-delivery platforms.
Third parties operate under their own terms and privacy policies. We are not responsible for the availability, security, accuracy, content, or privacy practices of independent third parties.
A link to a third-party website does not necessarily constitute an endorsement.
13. Website Availability
We work to keep our websites and services available, but we do not guarantee uninterrupted or error-free access.
We may update, modify, suspend, restrict, or discontinue all or part of a website, program, feature, product, or service without prior notice when reasonably necessary.
14. Disclaimer of Warranties
To the fullest extent permitted by law, our websites, general content, digital resources, and publicly available materials are provided on an “as is” and “as available” basis.
We disclaim warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, availability, and results, except where a warranty is expressly included in a separate written agreement.
Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent permitted by law.
15. Limitation of Liability
To the fullest extent permitted by law, JWCM and its owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:
Your use of or inability to use our websites or services.
Reliance on website content or automated outputs.
Lost revenue, profits, business opportunities, data, or goodwill.
Third-party conduct, services, websites, or security incidents.
Unauthorized access to information despite reasonable safeguards.
Decisions made based on incomplete or inaccurate information supplied by you or a third party.
Except where prohibited by law or controlled by a separate written agreement, our total liability arising from a website product or service will not exceed the amount you paid to JWCM for the specific product or service giving rise to the claim during the six months preceding the event.
16. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless JWCM and its owners, officers, employees, contractors, agents, and affiliates from claims, damages, liabilities, costs, and expenses arising from:
Your unlawful or unauthorized use of our websites or services.
Your violation of these Terms.
Materials or information you submit.
Your infringement of another person’s rights.
Your failure to satisfy your own legal, contractual, safety, or regulatory obligations.
This provision does not require indemnification for conduct that cannot legally be indemnified.
17. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Unless a separate written agreement provides otherwise, any legal action relating to these Terms or our websites must be brought in a state or federal court with proper jurisdiction in Travis County, Texas.
Before filing a legal action, the parties agree to make a reasonable good-faith effort to resolve the dispute through written notice and informal discussion.
18. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with a new “Last Updated” date.
Continued use of our websites or services after an update constitutes acceptance of the revised Terms to the extent permitted by law.
Part II: Privacy Policy
1. Scope of This Privacy Policy
This Privacy Policy explains how JWCM collects, uses, discloses, retains, and protects personal information when you:
Visit one of our websites.
Complete a contact, consultation, application, intake, or registration form.
Purchase a product or service.
Create an account.
Register for training, courses, workshops, memberships, or events.
Subscribe to email or text-message communications.
Use an application, assessment, calculator, planner, or automated tool.
Communicate with us by email, telephone, SMS, social media, or another channel.
Become a customer, prospective customer, contractor, vendor, partner, student, member, or program participant.
2. Information We May Collect
Depending on your interaction with us, we may collect the following categories of information.
Contact Information
Name.
Business or organization name.
Job title.
Mailing address.
Email address.
Telephone number.
Account and Registration Information
Username.
Password or authentication information.
Course, event, or membership registration details.
Communication and account preferences.
Transaction Information
Products or services purchased.
Billing address.
Payment status.
Invoice and transaction history.
Subscription or membership information.
Payment-card information may be collected directly by a third-party payment processor rather than stored by JWCM.
Business and Project Information
Company size and industry.
Project name, location, scope, schedule, budget, and status.
Plans, specifications, proposals, contracts, photographs, reports, and project correspondence.
Business objectives, operational needs, marketing goals, and performance information.
Information included in consultation requests, applications, assessments, or intake forms.
Training and Certification Information
Course enrollment and attendance.
Training completion records.
Assessment or examination results.
Certification or card-processing information.
Employer or sponsoring-organization information.
Marketing and Communications Information
Email and text-message engagement.
Consultation and sales communications.
Survey responses.
Advertising and content preferences.
Testimonials or feedback.
Records of your consent and opt-out choices.
Technical and Usage Information
Internet Protocol address.
Browser and device type.
Operating system.
Website pages visited.
Referring website.
Approximate location derived from an IP address.
Dates, times, and duration of visits.
Cookie, pixel, analytics, and advertising identifiers.
Interactions with emails, advertisements, forms, and website features.
Information From Third Parties
We may receive information from:
Publicly available sources.
Professional directories.
Business-information providers.
Marketing and lead-generation platforms.
Referral partners.
Social-media platforms.
Analytics and advertising providers.
Event, training, and certification partners.
Contractors, clients, vendors, or project participants.
Service providers that support our operations.
3. How We Use Information
We may use personal information to:
Respond to inquiries and consultation requests.
Provide products, services, training, programs, memberships, and support.
Prepare proposals, estimates, assessments, reports, and recommendations.
Process payments and maintain transaction records.
Create and manage accounts.
Schedule appointments, events, training, and project activities.
Send administrative, operational, and service-related communications.
Send newsletters, educational content, promotions, and offers.
Personalize website content and user experiences.
Operate business-development, marketing, advertising, and customer-management systems.
Analyze website traffic, campaign performance, and service usage.
Improve our websites, applications, content, products, and services.
Prevent fraud, misuse, security threats, and unauthorized activity.
Enforce our agreements and protect our legal rights.
Meet legal, accounting, tax, insurance, certification, and regulatory requirements.
Complete a merger, financing, reorganization, sale, or transfer of business assets.
Carry out other purposes disclosed when the information is collected.
4. How We Disclose Information
We may disclose personal information to the following categories of recipients.
Service Providers
We may provide information to vendors that perform services on our behalf, such as:
Website hosting.
Cloud storage.
Payment processing.
Email and SMS delivery.
Scheduling and customer-management systems.
Analytics and advertising.
Course and membership platforms.
Document management and electronic signatures.
AI, automation, and data-processing services.
Accounting, legal, insurance, and professional support.
Training and certification administration.
These providers may use information only as permitted by their agreements with us and applicable law.
JWCM Businesses
Information may be used across J.W. Crawford Management, ARMS Reach Marketing & Media, and Unbound Entrepreneur to operate our businesses, provide requested services, manage customer relationships, and present relevant products or services.
Business and Project Participants
When necessary to perform services, information may be shared with authorized project owners, contractors, subcontractors, architects, engineers, consultants, instructors, certifying organizations, vendors, partners, or other participants.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
Comply with laws, subpoenas, court orders, or government requests.
Investigate suspected fraud or unlawful activity.
Protect the safety, property, or rights of JWCM, our customers, or others.
Enforce contracts and policies.
Establish, exercise, or defend legal claims.
Business Transfers
Information may be disclosed as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of all or part of a JWCM business.
5. Sale, Sharing, and Targeted Advertising
JWCM may use advertising, analytics, marketing, identity-resolution, audience-development, or business-information services that involve the disclosure of identifiers, device information, online activity, or business contact information to third parties.
Depending on the applicable law and the technology involved, some activities may be legally defined as the “sale” or “sharing” of personal data or as processing for targeted advertising, even when no money is exchanged.
Where required by law, you may request to opt out of:
The sale of personal data.
The sharing of personal data for cross-context behavioral advertising.
Targeted advertising.
Certain profiling activities.
Requests may be submitted using the contact information provided below or through any “Your Privacy Choices,” cookie-preference, or opt-out tool made available on our websites.
JWCM does not knowingly sell personal information belonging to children.
6. Cookies and Similar Technologies
We and our service providers may use:
Cookies.
Pixels.
Tags.
Local-storage technologies.
Analytics tools.
Advertising identifiers.
Session-recording or website-performance tools.
These technologies may help us:
Keep websites functioning.
Remember preferences.
Understand website usage.
Measure marketing performance.
Prevent fraud and improve security.
Personalize content.
Deliver or measure advertisements.
You may be able to control cookies through your browser or a cookie-preference tool on our website. Blocking certain cookies may affect website functionality.
7. Email and Text Messages
You may receive marketing emails when you subscribe, request information, purchase a product, register for a program, or otherwise consent to receive communications.
You may unsubscribe from marketing emails by using the unsubscribe link contained in the message. We may continue sending nonmarketing communications concerning active services, transactions, accounts, security, or legal notices.
When you provide a mobile number and consent to receive text messages, you authorize JWCM and its businesses to send texts related to your inquiry, appointments, services, programs, reminders, and, where consented to, promotional offers.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to cancel text messages.
Reply HELP for assistance.
Consent to receive marketing texts is not a condition of purchasing a product or service.
We do not sell or disclose SMS opt-in consent records to third parties for their independent text-message marketing.
8. Data Enrichment and Business Information
ARMS Reach Marketing & Media and other JWCM operations may use publicly available information, licensed business information, professional-directory information, and third-party data to identify organizations or professional contacts that may be interested in business-to-business products or services.
This information may be used for:
Market research.
Business-development outreach.
Audience analysis.
Advertising.
Lead qualification.
Customer-record enrichment.
Verifying or updating business contact information.
Individuals may request correction, deletion, or suppression of their information by contacting us as described below, subject to applicable legal exceptions.
9. Artificial Intelligence
We may use AI-enabled service providers to help:
Draft or summarize information.
Analyze documents or data.
Personalize recommendations.
Support customer service.
Automate administrative tasks.
Generate plans, assessments, content, or reports.
Information submitted to an AI-enabled feature may be processed by the provider operating that feature. We take reasonable steps to select appropriate providers and limit information according to the purpose of the service.
Do not submit Social Security numbers, financial-account credentials, medical records, protected health information, privileged legal communications, export-controlled information, or other highly sensitive information through a general AI feature unless specifically requested through an authorized secure process.
10. Your Privacy Rights
Depending on where you live and the applicable law, you may have the right to:
Confirm whether we process your personal data.
Access personal data maintained about you.
Correct inaccurate personal data.
Request deletion of personal data.
Obtain a portable copy of certain personal data.
Opt out of targeted advertising.
Opt out of the sale or sharing of personal data.
Opt out of certain profiling that produces legal or similarly significant effects.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a privacy request.
Receive equal service and not be unlawfully discriminated against for exercising a privacy right.
These rights may be subject to legal limitations, verification requirements, exemptions, and exceptions.
11. Submitting a Privacy Request
To submit a privacy request, contact us at:
J.W. Crawford Management
Privacy Request
Email: [INSERT PRIVACY EMAIL]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]
Telephone: [INSERT BUSINESS PHONE NUMBER]
Please include:
Your name.
The email address or telephone number associated with your interaction.
The JWCM business involved.
The specific right you wish to exercise.
Enough information for us to locate the relevant records.
We may take reasonable steps to verify your identity before completing a request. We will not request more information than reasonably necessary for verification.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and verification of your identity.
12. Appeals
When applicable law provides an appeal right, you may appeal a denial of your privacy request by contacting us and stating that you are submitting a “Privacy Request Appeal.”
We will review the appeal and respond within the period required by applicable law.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide services.
Maintain business and project records.
Administer accounts and subscriptions.
Complete training or certification obligations.
Satisfy legal, tax, accounting, insurance, and contractual requirements.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Protect our rights.
Retention periods vary depending on the nature of the information and the purpose for which it was collected.
14. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information based on the nature and sensitivity of the information.
However, no website, electronic transmission, storage system, or security measure is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.
You are responsible for using secure passwords, protecting your account credentials, and promptly reporting suspected unauthorized activity.
15. Children’s Privacy
Our websites and services are generally intended for adults, business owners, professionals, organizations, and individuals who are at least 18 years old.
We do not knowingly collect personal information online from children under 13 without legally required parental consent.
Some educational or community programs may serve minors under appropriate adult, parental, organizational, or school supervision. Any collection of information for those programs will be handled according to the applicable program requirements and law.
Parents or guardians who believe a child has submitted personal information without proper authorization should contact us so that we can review and, where appropriate, delete the information.
16. Do Not Track Signals
Some browsers transmit “Do Not Track” signals. Because there is not a universally accepted standard for responding to those signals, our websites may not respond to every browser-based Do Not Track request.
Where required by applicable law, we will recognize supported universal opt-out preference signals for targeted advertising or the sale or sharing of personal data.
17. External Websites
Our websites may contain links to websites operated by other organizations. This Privacy Policy does not govern third-party websites, platforms, or applications.
Review the privacy policy of any external service before submitting personal information.
18. International Visitors
JWCM is based in the United States. If you access our websites from another country, your information may be transferred to, stored in, and processed in the United States or another location where our service providers operate.
Those locations may have privacy laws different from the laws of your country.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our businesses, technology, services, legal obligations, or information practices.
The updated policy will be posted on this page with a revised “Last Updated” date. When legally required, we will provide additional notice or obtain consent.
20. Contact Us
Questions about these Terms and Conditions or Privacy Policy may be directed to:
J.W. Crawford Management
Including ARMS Reach Marketing & Media and Unbound Entrepreneur